Privacy Policy

ÉLAÏA operates this store and website to provide you with a personalized shopping experience (the "Services"). ÉLAÏA is built on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and share personal data when you visit, use, or make a purchase through our Services.

What personal data do we collect?

We may collect the following categories of personal data:

  • Contact data including name, address, phone number, and email address
  • Financial data including payment card information and transaction details
  • Account information including username and password
  • Transaction information including items viewed, added to cart, or purchased
  • Communications with us including customer support requests
  • Device information including IP address and browser data
  • Usage information including how you interact with our Services

How do we use your personal data?

We use your personal data to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Manage your account
  • Send marketing emails (you may unsubscribe at any time)
  • Prevent fraud and ensure security
  • Comply with legal obligations

How do we share your personal data?

We may share your data with:

  • Shopify, our hosting and commerce platform
  • Payment processors and shipping providers
  • Marketing partners, in accordance with applicable law

For more information on how Shopify uses your data, visit: privacy.shopify.com

Your rights

Depending on your location, you may have the right to access, correct, delete, or transfer your personal data. You may also have the right to object to or restrict certain processing.

If you are located in the EU or UK, you have additional rights under GDPR, including the right to withdraw consent and the right to lodge a complaint with your local data protection authority.

To exercise your rights, contact us at: contact@elaialabel.com

Cookies

We use cookies and similar technologies to improve your shopping experience and analyze site traffic. You may adjust your cookie settings in your browser at any time.

Data retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

ÉLAÏA GbR c/o STER GmbH Zum Haarstrauch 26 63546 Hammersbach Germany contact@elaialabel.comelaialabel.com